Product returns and exchanges

Products purchased from the online store can be returned and exchanged within 14 days of receipt. If the size of the ordered product does not fit, it can be exchanged for another size of the same product. If we are unable to find the desired size for the returned product, we will notify you by email. If you wish to exchange or replace a product, please fill out the return form included with the shipment, indicating the products to be exchanged or replaced and the desired new size in case of exchange.

Products with the price tag, product name, and product codes removed cannot be returned.

We recommend returning products in their original packaging, if possible, and returning all products from a single order at the same time.The customer is responsible for the costs associated with returning the product, unless the product is defective.

Returned goods must be unused and undamaged.

Returning a wrong or defective product

Please notify us immediately if the product does not match the image displayed in the online store or is defective, but no later than 2 months after becoming aware of the non-conformity or defect. Claims can be submitted by email to info@fvtennis.ee, where we ask you to include your contact details, the date of purchase, a description of the product defect, and the claim being made.

Return options:

  • Products received from a Smartpost parcel terminal can be returned via the parcel terminal. To do so, register the return athttps://my.smartpost.ee/return_parcel/ using the parcel code and follow the instructions provided by the self-service system. (3 EUR)

If you have any questions, please contact the fvtennis.ee online store or Itella Smartpost customer service at +372 5660 6001.